If you have symptoms of COVID-19, or fall under the national swabbing criteria, you can be tested at the Rotorua Swabbing Clinic at the Energy Events Centre, Monday to Friday 9am - 4pm and weekends 9am - 12pm.
If you require advice please contact the national Healthline number on 0800 358 3563.
If you have symptoms that may be COVID-19 and you are waiting for your test result and so you are considered to be a ‘suspected case under investigation’.
It is very important that you are in self-isolation and follow the instructions below to protect yourself and others.
Self-isolation means staying at home. This helps prevent the spread of COVID-19 to others.
Do not go to work, supermarkets, pharmacies, school, preschool, university, group or social activities, church, sports, or public places like cinemas, shopping malls, food markets and cafes. Do not use public transport, ride-share or taxis, or visit others. Do not have visitors come in to your house.
Do not go to hospital to visit people, for outpatient appointments, or for surgery unless you need urgent hospital care. If you do need urgent medical care, please phone first and advise that you may have COVID-19. Please call the hospital if you need to reschedule any appointments.
In most situations the rest of your hosehold do not need to self-isolate.
If you become more unwell, call the free 24/7 Healthline number for advice: 0800 358 5453.
If it is urgent or if you have difficulty breathing, please call an ambulance on 111 and tell them that you may have COVID-19.
More self-isolation advice is available on-line at covid19.govt.nz, or call the free 24/7 Healthline number above. Interpreters are available.
If you have been symptom free for 48 hours then this self-isolation requirement no longer applies. However, like everyone, you are required to follow the current national guidance relating to alert levels, staying home and contact with others.
If your test is positive for COVID-19 you will then be considered to be a confirmed case and you will be contacted by Public Health and given further advice.
You will be required to stay home (self-isolate) until advised by a health professional that you can come out of self-isolation AND the following criteria must be met:
If you test positive for COVID-19 you and your close contacts (those in your ‘bubble’) must continue to stay in self-isolation. Public Health will contact you and them with further advice.
All health care workers who are confirmed or probable COVID-19 cases should have two negative COVID tests at least 24 hours apart prior to return to work. Note that this is only a requirement for return to work, not for release from isolation.
Health care workers who are close contacts of a confirmed or probable case of COVID-19 should be tested for COVID-19 prior to release from quarantine (eg Day 12 or 13), even if they have no symptoms, with a negative test required for return to work.
If you have any questions about this information and advice, or you or your household have any difficulties with self-isolation or looking after yourself, please call Toi Te Ora Public Health on free phone 0800 221 555 and ask to speak to the on-call Health Protection Officer, or email email@example.com. Thank you for helping prevent any spread of novel coronavirus in your community. Your ongoing support with this follow up is much appreciated.
The mental health foundation has put out a great resource to help people get through this time of uncertainty and anxiety – which may be helpful to make available to your staff. Visit: https://www.mentalhealth.org.nz/get-help/covid-19/
If you Need to Talk, phone or call 1737
If you need to find out more about COVID-19 check out www.covid19.govt.nz/