Other Info

Healthcare in our community


What is a PHO?

Rotorua Area Primary Health Services (RAPHS) is a Primary Health Organisation (PHO).

PHOs are not for profit organisations that receive funding from District Health Boards to provide primary health care services. PHOs work with a network of General Practice teams and other health care professionals in their community.

RAPHS health provider members

  • Provide primary health care to around 72,000 people in the Rotorua area
  • Assist patients to access hospital and specialist care, if and when it is needed
  • Work to improve the health of people in the community with health promotions, screening, programmes, vaccinations and other activities.

RAPHS general practice members put patients first.

What is primary health care?

In New Zealand, we follow an international system where healthcare is described as

  • primary healthcare – services provided by doctors and other health professionals in the community
  • secondary healthcare – services provided by hospitals
  • tertiary healthcare – specialist services

The term primary health care includes the care given by doctors and nurses in general practices when you are sick or need a check-up.

  • Promote healthy living – exercise and eating well
  • Prevent diseases and injuries – check-ups, screening and immunisations
  • Provide rehabilitation – help after someone recover from an illness or after an accident

A primary health care provider is usually a patient’s first point of contact with the health system – unless it is an emergency.